How does ServiceDesk Plus - MSP automatically detect and manage softwares installed in different workstations? How do I apply license keys for purchased softwares?.
Where can I find the Remote Assistance feature in ServiceDesk Plus - MSP?.
I would like to view all the assets belonging to a particular site in a single page.
What is the purpose of Groups in the Assets section of ServiceDesk Plus - MSP?.
How do I change a workstation from being a desktop to a laptop?.
How can a Workstation be moved to a Server?.
I would like to move some assets from one category to another category say, assets listed under workstation category should be moved to the router/printer category.
But when I scan a newly purchased workstation, ServiceDesk Plus - MSP overwrites the old workstation with the new information.
I have workstations scanned in ServiceDesk Plus - MSP.
How can I scan new workstation added to the network without performing a complete domain scan?.
How can I perform individual scan of workstations which are not in the network? We have sales engineers who are not connected to the network, but we need their workstation information to be present in our ServiceDesk Plus - MSP database.
What is the purpose of Distributed Asset Scan?.
How do I configure ServiceDesk Plus - MSP to perform automatic asset scan?.
Can I scan PCs with older OS say, window 98? If so, how do I do it? I tried to scan a windows 98 PC but got an error: connection to RPC server failed".Does ServiceDesk Plus - MSP support Macintosh scanning?.
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Does workstation scan install any software or agent on the client machines in order to get information like software and hardware? If it does not, how does it get this information?.
Are there any particular ports that should be opened for Asset scan to work? What are the prerequisites for scanning workstations in ServiceDesk Plus - MSP?.
How do I perform a domain scan in ServiceDesk Plus - MSP?.
What is the purpose of IT and NON-IT Asset Categorization? How does this correspond to the Max number of Asset or Node license I purchase?.